REFUND POLICY

REFUND POLICY

We hope you love your new Paper Label, but in case you don't...

Boxing Week Event

Please note, all Boxing Week Event purchases are final sale.

Regular Priced Merchandise

Items returned within 30 of shipment date will receive a full refund (not including shipping cost)

Sale Merchandise (including promotional discounts)

Items returned within 30 days of the shipment date will receive an exchange or store credit (no expiry)

Final Sale Merchandise

Items marked as final sale or priced at 50% off or more cannot be returned for an exchange or refund. 

A Few Notes:

Items must be unworn, unwashed, and have all original tags attached.  The customer is responsible for return shipping costs.  Any charges incurred upon receiving your package will be deducted from the amount refunded. This includes, but is not limited to: customs fees, brokerage fees, taxes, and shipping. Please use a trackable method of shipping - we will not be held liable for packages lost in transit.

Returns:

Items must be unworn, unwashed and in new condition with tags attached.  Please include your order number or original pack list. 

Be sure to mark your package with "RETURN"

PAPER LABEL
1355 Parker Street, Unit 240
Vancouver, BC V5L 2J9

Please allow 2 weeks from the time you mail your return/exchange for it to be processed

Exchanges:

We are not able to offer exchanges online.  We recommend returning your order and placing a new order online.

Customer Data:

We do not share any customer data to any third parties. Customer data is exclusively used for marketing purposes.